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Return to shopDelivery & Shipping
This Shipping Policy explains how orders placed on Soltherra Home are processed, shipped, and delivered.
Soltherra Home is operated by HONG KONG SING TOU LIMITED, a company based in Hong Kong.
Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD
KWUN TONG
HONG KONG
Email: support@soltherrahome.com
Telephone: +852 2635 9788
Shipping Coverage
We currently provide shipping services to customers in the United States and selected destinations, subject to product availability and shipping service coverage.
Available delivery regions and shipping options may vary depending on product availability, destination, logistics conditions, product characteristics, and applicable local regulations.
Available shipping methods, delivery estimates, and applicable shipping charges will be displayed during checkout where applicable.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed during weekends, public holidays, or peak shopping periods may require additional processing time.
Once an order has been dispatched, customers will receive a shipping confirmation email containing available tracking information when tracking is available.
Estimated Delivery Times
Estimated delivery times are provided for reference and are not guaranteed.
For orders shipped within the United States, standard delivery is generally estimated at:
Standard Shipping: 3–7 business days
Actual delivery times may vary depending on the destination, shipping carrier, product availability, weather conditions, holidays, carrier operations, and other circumstances beyond our reasonable control.
For destinations outside the United States, delivery times may vary depending on the destination and available shipping services. Applicable delivery estimates will be provided during checkout where available.
Shipping Carriers
We work with established shipping and logistics providers to provide delivery services.
Depending on the destination, product type, warehouse availability, and delivery requirements, different shipping carriers may be used.
The specific carrier for an order may vary.
Order Tracking
Once your order has been shipped, available tracking information will be sent to the email address provided during checkout.
Customers may use the tracking information provided to monitor the status of their shipment through the applicable carrier’s tracking system.
Please allow some time for tracking information to become available after the order has been dispatched.
Customs, Duties, and Taxes
For shipments to destinations where customs duties, import taxes, or other fees may apply, customers may be responsible for applicable charges unless otherwise stated during checkout.
Customs authorities may inspect, delay, or hold shipments when required by applicable laws or regulations.
Any customs-related delays are outside our direct control.
Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
We are not responsible for delivery delays or failed deliveries caused by:
Incorrect or incomplete shipping addresses
Failure to receive the package
Refusal of delivery
Customs processing or delays
Carrier-related delays
Weather conditions or other events beyond our reasonable control
If a shipment needs to be resent due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply.
Lost or Damaged Packages
If your order appears to be lost, arrives damaged, or experiences a significant delivery issue, please contact our Customer Support team as soon as reasonably possible.
Please provide your order number and, where applicable, photographs, tracking information, or other relevant delivery details.
We will review the issue and work with the applicable shipping carrier when necessary to help resolve the problem.
For damaged products, customers may also be asked to provide photographs of the product and packaging to assist with the review.
Delivery Issues
If tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.
We may request additional information and may work with the shipping carrier to investigate the delivery status.
If the carrier confirms delivery to the shipping address provided at checkout, additional information may be required before any replacement or refund can be considered.
Contact Information
Legal Company Name:
HONG KONG SING TOU LIMITED
Website Brand:
Soltherra Home
Website:
soltherrahome.com
Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD
KWUN TONG
HONG KONG
Customer Support Email:
support@soltherrahome.com
Telephone:
+852 2635 9788
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM