Terms Of Service

These Terms & Conditions (“Terms”) govern your access to and use of the Soltherra Home website and related services.

By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

Company Information

This website is operated by:

HONG KONG SING TOU LIMITED

Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD
KWUN TONG
HONG KONG

Email: support@soltherrahome.com

Telephone: +852 2635 9788

Website: soltherrahome.com

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Website Services

Soltherra Home is an online retail store offering home furnishings, household essentials, home organization products, home décor, and other everyday products intended for residential use.

Our website services may include:

• Product browsing

• Online ordering

• Payment processing

• Shipping and delivery

• Customer support

• Returns and refunds

• After-sales service

We may add, modify, or discontinue certain products or website features from time to time.

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Account Registration

Customers may create an account to access certain website features.

When registering or using an account, you agree to:

• Provide accurate and complete information

• Keep your account information current

• Maintain the confidentiality of your login credentials

• Take reasonable steps to protect your account

• Accept responsibility for activities performed through your account

You should notify us promptly if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate an account where necessary to protect our customers, website, business, or payment systems, or where these Terms have been violated.

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Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability information displayed on the website are accurate and current.

However, product information may occasionally contain minor errors or may change due to product updates, inventory changes, supplier information, or other circumstances.

We reserve the right to:

• Update or correct product information

• Change product specifications or availability

• Limit product quantities

• Correct pricing or listing errors

• Correct inventory information

• Remove products from the website

• Refuse or cancel an order when reasonably necessary

Product images are provided for general reference. Actual product appearance, color, packaging, or minor details may vary depending on the product and display settings.

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Orders and Order Acceptance

Submitting an order through the website constitutes a request to purchase the selected products.

Submitting an order does not automatically guarantee acceptance.

An order may be accepted after payment authorization or verification and confirmation by Soltherra Home.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in situations involving:

• Product availability issues

• Incorrect pricing or product information

• Suspected fraudulent or unauthorized transactions

• Duplicate or unusually large orders

• Shipping restrictions

• Payment authorization issues

• Errors in the ordering system

• Other circumstances affecting our ability to fulfill the order

If an order is cancelled after payment has been successfully processed, any applicable refund will generally be issued to the original payment method.

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Pricing and Payment

Prices displayed on Soltherra Home are shown in the currency available during checkout.

Applicable shipping charges, taxes, and other fees will be displayed during checkout where applicable.

Payment transactions are processed through third-party payment service providers.

We do not store complete payment card numbers on our own servers.

Customers are responsible for providing accurate billing, payment, and contact information when placing an order.

If a payment cannot be authorized or processed, the order may not be completed until a valid payment method is provided.

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Shipping and Delivery

Soltherra Home currently provides shipping services to customers in the United States and selected destinations, subject to product availability and shipping service coverage.

Available shipping methods, shipping charges, and estimated delivery times may vary depending on the destination, product, and shipping service.

Customers are responsible for providing complete and accurate shipping information during checkout.

Delivery times may be affected by:

• Product availability

• Order processing time

• Shipping carrier operations

• Delivery location

• Weather conditions

• Public holidays

• Customs procedures

• Carrier delays

• Other circumstances beyond our reasonable control

For additional information, please refer to our Shipping Policy.

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Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests should be submitted as soon as possible through our customer support channels.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

If an eligible cancellation is approved after payment has been processed, the applicable refund will generally be issued to the original payment method.

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Returns and Refunds

Eligible products may generally be returned within 30 days of delivery, subject to the requirements and conditions described in our Return & Exchange Policy.

Returned products should generally:

• Be unused

• Remain in their original condition

• Include original packaging where applicable

• Include applicable accessories, components, and documentation

Certain products may not be eligible for return, including products that have been used, damaged, modified, customized, or clearly identified as final sale, subject to applicable law.

Refunds are generally processed after an approved return has been received and reviewed.

For complete information regarding return eligibility, return procedures, exchanges, and refunds, please refer to our Return & Exchange Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.

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Acceptable Use

You agree not to use the website or services to:

• Violate applicable laws or regulations

• Submit fraudulent or unauthorized orders

• Provide false or misleading information

• Interfere with the operation or security of the website

• Attempt unauthorized access to our systems or data

• Introduce malicious software or harmful code

• Abuse payment or promotional systems

• Scrape, copy, or systematically collect website content without authorization

• Infringe intellectual property or other rights

• Use the website for any unlawful or fraudulent purpose

We may restrict, suspend, or terminate access to the website where reasonably necessary to protect our customers, business, systems, or services.

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Intellectual Property

Unless otherwise stated, the content available on the Soltherra Home website, including text, graphics, logos, product images, designs, page layouts, and other website materials, is owned by HONG KONG SING TOU LIMITED or used with permission from the applicable rights holder.

You may access and use website content for personal and lawful shopping purposes.

Unauthorized copying, reproduction, distribution, modification, publication, transmission, or commercial use of website content is prohibited without prior written permission, except where permitted by applicable law.

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Third-Party Services

The website may use third-party service providers for services such as payment processing, shipping, logistics, website hosting, analytics, communications, fraud prevention, and other operational functions.

Third-party services may be subject to their own terms, policies, and privacy practices.

We are not responsible for the independent policies, availability, or performance of third-party services to the extent permitted by applicable law.

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Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from delays.

We may temporarily modify, suspend, restrict, or discontinue certain website features or services when reasonably necessary for:

• Maintenance

• Security

• Updates

• Technical improvements

• Operational requirements

• Other legitimate business purposes

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Limitation of Liability

To the maximum extent permitted by applicable law, HONG KONG SING TOU LIMITED shall not be responsible for indirect, incidental, special, or consequential losses arising from or related to:

• Use of or inability to use the website

• Temporary website interruptions

• Shipping or delivery delays

• Third-party service interruptions

• Events beyond our reasonable control

• Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable law.

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Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and the rights that may be available to you under applicable law.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

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Changes to These Terms

We may update or modify these Terms from time to time.

Any updated version will be published on this page and will become effective when posted, unless otherwise stated.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

We recommend reviewing this page periodically for any changes.

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Governing Law

These Terms shall be interpreted and applied in accordance with applicable laws.

Any dispute relating to these Terms shall be handled in accordance with applicable laws and procedures.

Nothing in this section limits any mandatory consumer rights or protections that apply to you under applicable law.

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Contact Information

Company Name:
HONG KONG SING TOU LIMITED

Brand:
Soltherra Home

Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD
KWUN TONG
HONG KONG

Telephone:
+852 2635 9788

Email:
support@soltherrahome.com

Website:
soltherrahome.com

Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM