1. Shipping Scope

We currently support delivery services to most countries and regions in Europe. Specific coverage areas are subject to the countries selectable on the checkout page. If the order address is not within the supported areas, the system will be unable to complete the order.

  1. Order Processing Time

All orders typically begin processing after payment confirmation.

Standard processing time: 1–2 business days. Slight delays may occur during holidays or peak periods.

Once an order enters the processing stage, it cannot be changed or cancelled. Please ensure your shipping information is accurate before placing your order.

  1. Shipping Methods and Delivery Time

We select appropriate international logistics channels for delivery based on the destination.

Delivery time to major European regions: 3–7 business days. Delivery to remote areas or cross-border customs clearance may take 7–12 business days.

Actual arrival time may be affected by customs inspections, weather, or peak logistics periods.

  1. Shipping Costs

Shipping costs will be automatically calculated and displayed at checkout.

  1. Tracking

After your order is shipped, we will provide a tracking number. You can check the delivery status through the logistics service provider’s website.

If there is no update for an extended period, please contact us for assistance.

  1. Customs and Taxes

Depending on the policies of different countries, orders may incur import duties or value-added tax. These fees are usually borne by the recipient, subject to local customs regulations.

  1. Delivery Issues

Please contact us immediately if any of the following occur:

  • Logistics updates not updated for an extended period
  • Package shows as signed for but not received
  • Damage or loss during transit

We will assist you in handling and following up with the logistics company.

  1. Contact Us

For any shipping-related issues, please contact:

Customer Service Hotline: +44 7308514966

Contact Email: quietwave@6ok.cc

  1. Policy Updates

We may update this shipping policy based on changes in logistics partners or regional policies. Updated policies take effect immediately; we recommend checking the latest version before placing your order.